Privacy

Who we are

Alpine Wave Studio, Okanagan, British Columbia. Questions about your information? Email hello@alpinewave.ca or call (236) 205-7030.

The chat on this site

When you type a question, it goes to our website with the last few messages, so the answer makes sense. Our website picks a prepared answer from our approved facts. Your messages aren't sent to any other company.

Our website doesn't save the chat. It stays in your browser window, and refreshing or closing the page clears it. Please don't type card numbers, passwords or other private details.

The free demo form

Every "Get your free demo" button opens our demo page, which holds a Google Form. It asks for your name, your role, your shop's name and website, your email, and an optional note.

Google stores your answers in our Google account. We use them only to build your demo and reply to you. We keep them for 12 months, then delete them. If you become a client, we keep them for as long as you're a client. Email hello@alpinewave.ca to have yours deleted sooner.

Calls during a free trial

During a 7-day trial, your shop forwards the calls nobody picks up to our trial number. Only calls the bot answers are recorded, and every caller hears that at the start of the call. Calls your staff answer are never recorded.

We use the recordings to fix the bot's facts and script for your shop. We don't use them to train an AI model. The calls run on Retell, the company behind our phone bot. Retell deletes the recordings and transcripts after 30 days.

Email

If you email us, we read it and we answer it.

What we don't do

• We don't sell your information.
• This site has no ad tracking and no analytics.

The site loads its fonts from Google Fonts, so Google sees your browser's internet address when a page opens.

Seeing or deleting your information

Email hello@alpinewave.ca and tell us what you'd like to see, fix or delete. We'll do it and reply within 30 days.